Privacy Notice.

Privacy Notice
Privacy Notice
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Privacy Policy

This Privacy Policy (Policy) is prepared to respect your privacy and protect your personal data based on standards and provisions in accordance with various provisions of laws and regulations in force in Indonesia. This Privacy Policy explains how we, PT PLN Indonesia Power Services (PIPS) including all affiliated companies, process your personal data, including obtaining, collecting, processing, analyzing, storing, correcting, updating, displaying, announcing, transferring, disseminating, disclosing, deleting, and/or destroying your personal data obtained because you use PLN Indonesia Power Services' product and/or service services which include:

  1. electricity services;
  2. services outside of electricity (beyond kWh);
  3. other services that will be developed in the future; and/or
  4. websites, features, applications, social media, or other forms provided by PLN via cellular networks or internet networks from time to time.

About PLN Indonesia Power Services' Privacy and Cookie Policy

This Policy and our cookies are updated from time to time. Whenever we make changes, we will display the information on our website or through other mechanisms as regulated by law. We recommend that you monitor this Policy periodically.

We will make changes to our Policy to be in line with our efforts to always provide the best service for you and ensure that what we do is in accordance with applicable laws and regulations in Indonesia.

Your Personal Information and Data We Collect

The personal information and data we collect and how we collect it may vary depending on the Services you use, how you have used the Services, and how you interact with us even if you are not a consumer, or information we have obtained from third parties or other legitimate sources.

we will process your personal data based on the following legitimate personal data processing bases:

Obligations in an agreement or in order to enter into an agreement and take action on your request for the Services.

PLN Indonesia Power Services' legitimate business interests.

Compliance with legal obligations.

Substantial public interest.

Consent you provide.

We will collect information, including your personal data, when you, for example:

  1. Purchase or use any of our Services;
  2. Register for certain products or Services (College and MROline);
  3. Subscribe to our newsletters, alerts or other Services;
  4. Contact us through various channels, or request information about products or Services;
  5. Participate in certain competitions, prize draws, events or surveys organized by PLN Indonesia Power Services;
  6. Access our website or the PLN Indonesia Power Services website;
  7. Have given permission to another company or party to share information about you which is shared with PLN Indonesia Power Services;
  8. Your information is publicly available;
  9. You are a consumer of a business that is acquired by PLN Indonesia Power Services; and/or

There are certain business functions transferred to us where information, including your personal data, is lawfully transferred to us.

We may also collect information from certain parties with a valid legal basis to do so. We may also collect information about you on CCTV, security cameras or other visual data processing or processing devices when you visit any PLN Indonesia Power Services office as part of security measures, crime prevention, disaster prevention, and/or for other purposes subject to applicable laws and regulations.

In general, the information and personal data that we have in the provision of the Service (if approved and possible), include:

  1. Personal data needed by us to provide the Service, including but not limited to:
  2. Name;
  3. Population Identification Number (NIK);
  4. Family Card Number;
  5. Address;
  6. Telephone number;
  7. E-mail address;
  8. Taxpayer Identification Number (NPWP);
  9. Coordinate point;
  10. Other general or specific personal data as described below; and/or
  11. Personal data combined to identify you as described below.

In addition to the personal data mentioned above, we may collect other additional personal data as needed.

The data below is part of the personal data as referred to in letters i and j above:

Browsing data on information collected when you use the Service. Information relating to your data includes but is not limited to:

Browsing data, browsing history (including recorded date and time);